Refund policy

Return & Refund Policy

Lens Mart

1. Return Policy

1. We accept returns only for orders within Pakistan.

2. A return will be accepted only if:

The product is damaged

The wrong item was delivered

The product is defective

3. The customer must contact us within 3 days of receiving the order at:

lensmart40@gmail.com

2. Return Process

1. Email us with:

Order number

Photos/videos showing the issue

Your name and contact details

2. Our team will respond within 24–48 hours.

3. The product must be sent back to our return address:

Return Address:

Main DC Road, Gujranwala, Punjab, Pakistan

3. Refund Policy

1. If the product is damaged or incorrect, we offer a full refund or exchange.

2. Refunds are processed within 5–7 business days.

3. Shipping fees are refunded only if the mistake is from our side.

4. Non-Returnable Items

Opened lenses

Used products

Sale/discounted items

5. Exchange Policy

If the customer wants to change the color or model, return shipping charges must be paid by the customer.